What has to be considered for booking a holiday accommodation?

Who is the landlord?

The landlord of the holiday property is the property owner or an authorized representative (whom the owner has authorized to represent them). The landlord is responsible for ensuring that the guest receives written booking confirmation, which may be sent by email. The landlord may use Tripto's services for this purpose. The landlord must also ensure that the guest receives all necessary information well before arrival, including the exact address and details of how to collect the keys. Tripto's services may also be used for this purpose. The landlord guarantees that the information about the holiday property matches the details in the listing. Unless otherwise agreed with the landlord, the property will be available from 16:00 on the day of arrival and until 10:00 on the day of departure.

When does the booking become binding?

The booking becomes binding once the booking fee / (initial) payment for the reserved holiday property has been received and Tripto has sent the booking confirmation by email.

Payment terms, currency and prices

For all bookings, only prices stated in Swedish kronor (SEK) are binding. Amounts shown in other currencies on third-party portals are provided for guidance only. As exchange rates fluctuate, the SEK amount stated in the booking confirmation is binding on both parties. The price may be adjusted in the event of significant exchange-rate changes. If the adjusted price differs by more than 10% from the price originally advertised, the guest has a special right to withdraw from the agreement.

The booking fee (the initial payment) must be paid without delay after receipt of the booking confirmation. The fee is already included in the advertised total rental price and includes 25% Swedish VAT. The landlord alone determines how the remaining rent is to be paid. As specified in the booking confirmation, the balance must either be paid directly to the landlord on arrival or transferred to the landlord's bank account stated in the booking confirmation. For bank transfers, the payment must reach the landlord's account no later than 43 days before the agreed arrival date. The guest is responsible for all bank and transaction charges, including those for international transfers.

Collection of payments by Tripto on the landlord's behalf

Where payments such as the booking fee, security deposit or additional charges are processed through Tripto's system, Tripto collects the amounts on the landlord's behalf. In such cases, payment to Tripto discharges the guest's corresponding payment obligation to the landlord. Tripto receives and handles these funds solely on the landlord's behalf and in a fiduciary capacity. Where the guest pays the landlord directly, whether in cash on site or by direct transfer to the landlord's account, Tripto does not act as a fiduciary or collection agent and accepts no responsibility for the payment.

Security deposit

If a security deposit is charged and collected through Tripto's system, it is also handled solely on the landlord's behalf. Tripto forwards the deposit to the landlord after receipt. If, by agreement, the deposit is instead paid in cash directly to the landlord on arrival, the cash amount may not exceed SEK 5,000 or EUR 500, except for group bookings. In all cases, the landlord is solely responsible for accounting for and refunding the deposit directly to the guest after the rental period has ended. Tripto does not hold the deposit beyond the rental period. Any claims concerning the return or retention of the deposit must therefore be resolved directly between the guest and the landlord. Utility costs such as electricity and water are included in the advertised prices unless the listing expressly states that additional charges apply.

Important information for business customers (B2B)

Please note that many private landlords in Sweden are not required to charge VAT. The remaining rental amount is therefore generally stated as a net amount with no VAT itemised separately. Business customers are responsible for checking the applicable arrangements at the time of booking and must provide Tripto with their full billing address and company registration number and/or VAT identification number.

Consequences of late payment

If the booking fee, which is the first payment, has not reached the specified account or payment has not been evidenced within 7 days after the booking confirmation was sent, the reservation will be cancelled and the cancellation terms will apply. Please check your spam folder if you have not received a confirmation within 24 hours.

If the guest has agreed to pay the rent in cash on arrival but fails to do so, access to the holiday property will be refused. The rental agreement will then be terminated, and the guest will be charged the contractual cancellation fees of up to 100% of the total amount, less any costs saved by the landlord as a result of the cancellation. These charges will be claimed as damages unless the guest can demonstrate that the landlord's loss was lower. The same terms apply if, where payment by bank transfer has been agreed, the remaining balance does not reach the landlord's account on time.

Cancellations

You may cancel in writing or by email. The landlord, or Tripto if expressly authorised by the landlord to handle cancellations, must confirm receipt of your cancellation. For cancellations made at least 43 days before arrival, only the booking fee / initial instalment (≈ 25%) will be charged. For cancellations made less than 43 days before arrival, an additional 100% of the remaining rent will be charged on top of the booking fee, less any costs saved by the landlord.

You may nominate substitute guests, provided that the total number of people and pets does not exceed the number stated in the booking confirmation. If the property can be re-let in whole or in part for the period remaining after cancellation, the difference will be refunded after deducting any additional costs incurred. To protect yourself against cancellation costs, we recommend taking out travel cancellation insurance, for example through the ERGO travel insurance link in your booking confirmation.

Changes to the booking

If you wish to change your booking at least 43 days before arrival, an administration fee of SEK 625.00, including 25% VAT, will be charged, provided that the change can be made and is approved by the landlord. For rebookings made less than 43 days before arrival, the standard cancellation fees apply.

Rights and complaints in the event of a dispute

If the holiday property does not match the description in the listing or has other defects, the guest should notify the landlord without undue delay after discovering the defect, preferably while still at the property, so that the landlord has an opportunity to remedy it. If the landlord cannot be reached, Tripto will assist the guest in making contact. If the defect cannot be remedied or is not remedied within a reasonable time, the guest may have claims under applicable law. Reporting the defect only after departure may make it more difficult to assess and pursue such claims. The guest’s statutory rights remain unaffected.

In the event of a dispute, Tripto may assist the parties in seeking a resolution. Tripto is not itself the landlord and is not responsible for the landlord’s performance of obligations under the rental agreement. Tripto will not reimburse costs for measures taken by the guest on their own initiative unless Tripto has expressly approved those measures in advance or mandatory legal provisions provide otherwise.

On arrival, the guest should check the condition of the property, including its technical equipment and furnishings, and document and report any apparent defects as soon as reasonably possible.

Guest obligations

You confirm that you are of legal age and have full legal capacity when making the booking. You agree to comply with the specific house rules for the holiday property. You are responsible for damage to the property and its contents caused by you or anyone travelling with you. The property may be used for holiday purposes only. The number of people and pets staying overnight in the property or on the grounds must not exceed the number booked and confirmed. Smoking indoors is prohibited unless expressly permitted in the listing. If this rule is breached, the guest is responsible for the cost of professional smoke remediation.

Before departure, the property must be left tidy and swept clean. Even where final cleaning is included in the price or paid for separately, it covers only the landlord's cleaning of floors, surfaces and sanitary facilities. The guest must always wash the dishes, tidy the kitchen and dispose of rubbish. Any costs arising from failure to do so will be charged afterwards.

Information on consumer dispute resolution

Tripto is neither willing nor obliged to participate in dispute resolution proceedings before a consumer dispute resolution body.

Force majeure

The landlord may withdraw from the rental agreement if unforeseen circumstances constituting force majeure occur, such as natural disasters, war, strikes, prolonged power cuts or serious problems with the water supply, provided that these circumstances make it impossible to let the property. In such cases, payments already made by the guest will be refunded. Any period of the rental already used will be charged on a pro-rata basis. No further claims for damages may be made.

In addition, the Terms of use & Privacy policy of Tripto AB apply.